Terms and Conditions

 1. Online Ordering Services 

Ch'ti Waffles provides food available for online ordering through our website.

We reserve the right to:

• Update or remove menu items at any time 
• Limit order quantities 
• Refuse or cancel any order at our discretion 

We do our best to ensure all menu descriptions, images, and prices are accurate, but errors may occur.

2. Orders and Payment

By placing an order, you agree that:

• All information provided (name, payment, contact details) is accurate 
• Payment is completed at checkout 
• You are authorized to use the payment method provided 

If an issue occurs (e.g., pricing error or item unavailable), we may:

• Cancel your order and issue a refund 
• Contact you to offer substitutions

3. Pickup and Delivery

• For delivery orders, you must provide accurate address and contact information 
• We are not responsible for delays caused by traffic, weather, or third-party delivery services 

4. Cancellations and Refunds

• Orders may only be canceled within a short window after placing them (2 hours)
• Once preparation has begun, orders cannot be canceled or refunded 
• Refunds are only issued for: 
  • Incorrect orders 
  • Missing items 
  • Verified quality issues 

All refund decisions are made at our discretion.

5. Allergies and Food Safety

Our food may contain or come into contact with common allergens such as:

• Dairy, eggs, wheat, nuts, and others 

By ordering, you acknowledge:

• You are responsible for reviewing ingredients and notifying us of allergies 
• We cannot guarantee a completely allergen-free environment

 6. Acceptable Use

You agree NOT to:

• Use our website for unlawful or fraudulent activity 
• Submit false orders or payment information 
• Interfere with the website’s operation 
• Engage in abusive, threatening, or inappropriate behavior toward staff 

Violation of these rules may result in refusal of service.

7. Intellectual Property

All content on our website—including logos, branding, images, and menu items—is owned by Ch'ti Waffles.

You may NOT:

• Copy or reuse our content without permission 
• Use our branding for commercial purposes 
• Distribute or modify our materials

8. Website Availability

We do not guarantee that our website or ordering system will always be available or error-free.

We are not liable for:

• Website downtime 
• Technical issues 
• Lost or failed orders due to system errors

9. Limitation of Liability

To the fullest extent permitted by law, Ch'ti Waffles is not responsible for:

• Indirect or incidental damages 
• Delays or service interruptions 
• Errors in menu listings or pricing 

Your use of our service is at your own risk.

10. Refusal of Service

We reserve the right to:

• Refuse or cancel orders 
• Block users or accounts 
• Deny service to anyone who violates these Terms

11. Changes to These Terms

We may update these Terms at any time. Continued use of our online ordering services means you accept any changes.

12. Governing Law

These Terms are governed by the laws of the State of New Hampshire